Privacy Policy

Effective Date:24/march/2025
Website: www.arkicladding.co.ke
Business Name: ArkiCladding Natural Stones

At ArkiCladding Natural Stones, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

By accessing or using our website, you agree to this policy. If you do not agree, please do not use our services.

1. Acceptance of Policy

By using our website or submitting information, you consent to the terms of this Privacy Policy.

2. Information We Collect

We collect information that you provide to us directly, such as your name, email address, phone number, and any other personal details you submit.

3. Automatically Collected Information

We may collect certain data automatically, including IP address, browser type, device ID, operating system, and browsing behavior.

4. Use of Cookies

Cookies are used to enhance user experience, analyze trends, and personalize content. You may disable cookies in your browser settings.

5. Purpose of Collection

We use your information to process orders, respond to inquiries, provide services, personalize your experience, and improve our offerings.

6. Legal Basis

We process your data on the basis of your consent, a contractual necessity, or our legitimate interest in conducting our business.

7. Data Sharing

We do not sell or rent your personal information. We may share it with trusted partners for service delivery purposes only.

8. Third-Party Services

Our site may contain links to external sites. We are not responsible for the privacy practices of those third-party websites.

9. Communication and Marketing

With your consent, we may send you promotional emails or messages. You can unsubscribe at any time.

10. Data Retention

We retain your personal information for as long as needed to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

11. Security

We implement industry-standard safeguards to protect your data from unauthorized access, use, or disclosure.

12. Access and Correction

You have the right to access the personal data we hold and request corrections to any inaccurate or outdated information.

13. Right to Withdraw Consent

You may withdraw your consent to our processing of your data at any time by contacting us.

14. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18 without parental consent.

15. Payment Information

All payment transactions are encrypted. We do not store card details on our servers.

16. Order and Delivery Information

Personal data may be used to fulfill your orders and communicate delivery updates.

17. Reviews and Testimonials

Any reviews or testimonials submitted may be used in our marketing materials unless you request anonymity.

18. Account Information

If you create an account, you are responsible for maintaining its confidentiality and updating your details.

19. Business Transfers

In the event of a merger or acquisition, your data may be transferred to the new owners under the same privacy terms.

20. Legal Compliance

We may disclose personal information if required by law or to protect our rights, users, or others.

21. Data Breach Notification

Should a data breach occur, we will notify affected users and regulators as required under Kenyan law.

22. Cross-Border Data Transfers

If your data is transferred outside Kenya, we will ensure it is protected with appropriate safeguards.

23. Dispute Resolution

Disputes regarding this policy will be handled amicably and, if necessary, through arbitration in Nairobi, Kenya.

24. Policy Updates

We may update this Privacy Policy from time to time. The revised version will be posted with an updated effective date.

25. Governing Law

This Privacy Policy is governed by the laws of Kenya, including the Data Protection Act, 2019.

26. Contact Us

If you have questions or concerns about this policy, contact us at:
Email: info@arkicladding.co.ke
Phone: 254 727 637 518