Effective Date: 24/March/2025
Website: www.arkicladding.co.ke
At ArkiCladding Natural Stones, we are committed to providing high-quality natural stone products and customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued for purchases made through our website or directly from our business.
Refunds are available only for products purchased directly from ArkiCladding Natural Stones.
Refund requests must be submitted within 7 days of receiving the product.
To qualify for a refund, returned goods must be unused, undamaged, and in their original packaging.
All refund requests must be accompanied by proof of purchase such as an invoice or receipt.
Custom-cut, special order, and clearance items are non-refundable unless damaged upon delivery.
If the product is defective or damaged during transit, please notify us immediately for inspection and possible refund or replacement.
Returned items will be inspected before a refund decision is made.
All returns must be authorized in advance by our customer service team.
Customers are responsible for the cost of return shipping unless the item was defective or incorrect.
Shipping and handling charges are non-refundable, unless the product was delivered in error.
Partial refunds may be issued for items that are not returned in original condition or are missing parts.
Refunds are processed within 7–14 business days after we receive and inspect the returned item.
Refunds will be issued via the original payment method used during the purchase.
Refunds to bank accounts may take additional time depending on your financial institution.
Orders can only be canceled within 24 hours of placement. After this window, cancellation may not be possible if processing has started.
If a cancelation is approved, and payment was made, a full or partial refund will be issued depending on the status of the order.
Refunds for bulk orders are handled on a case-by-case basis and may involve restocking fees.
Returned goods may be subject to a 15% restocking fee, especially for large or special items.
In case the wrong product was delivered, we will arrange for an exchange or refund at no extra cost to the customer.
Orders not collected within 14 days of readiness may be subject to cancellation without refund.
Customers may opt for an exchange instead of a refund if preferred and stock is available.
We reserve the right to deny a refund if returned items do not meet the required conditions.
In case of a dispute over refund decisions, the matter will be resolved amicably or through arbitration in Nairobi, Kenya.
We reserve the right to update this policy at any time. Any changes will be posted on our website with an updated effective date.
To initiate a refund or ask questions regarding this policy, contact us at:
Email: info@arkicladding.co.ke
Phone: 254 727 637 518